Refund policy

At Perseon, our commitment to your satisfaction is straightforward. Should any aspect of your purchase disappoint, please inform us. Depending on the situation, we'll either provide a replacement or process a refund.

We offer refunds and returns for all orders within 30 days of the order placement date. If you would like to return the product(s), you are liable for the return postage costs, and we will receive the returned product without any restocking fees.

Any refunds will be directed back to the original payment method and should reflect in your account within 7-10 working days. If there's a delay, kindly get in touch, so we can investigate.

Your feedback is invaluable to us. We may inquire about specific details to enhance our understanding of your experience. If your product arrives damaged or doesn't meet expectations, sharing a photo with us would be greatly appreciated.

Ensuring a delightful customer journey is our utmost priority. We're dedicated to fostering a positive interaction with you.

For prompt assistance, drop us an email at support@perseon.co, or connect with us on Facebook or Instagram. Alternatively, you can reach out via our website's messaging feature.